Return & Exchange Policy

At Nauvab, we want you to love what you wear. If something doesn’t feel right — whether it’s the fit, colour, comfort, or simply a change of mind — we’ve got you covered with a hassle-free return and exchange process.

Click here to submit a return or exchange request. 

 

Return & Exchange Eligibility 

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You may request a return or exchange within 7 days of receiving your order for reasons including:

• Size or fit issues
• Colour preference
• Product not matching expectations
• Change of mind
• Damaged or incorrect product received

To be eligible, the product must be:

• Unworn and unused
• Returned with original packaging intact
• In the same condition as received

 

How to Request a Return or Exchange

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1. Submit your request here within 7 days of delivery.
2. Our return & exchange team will review your request within 24–48 hours.
3. Once approved, we will arrange a pickup for the product.
4. After receiving the product, we will conduct a quality check.
5. Approved exchanges will be dispatched within 2–3 business days.
6. Approved refunds will be processed within 20–25 business days to the original payment method.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

Non-acceptance Conditions

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Returns or exchanges will not be accepted in the following cases:

• Products returned in a used or damaged condition
• Any returns sent without approval from Nauvab’s return & exchange team
• Requests for a completely different style/product than originally purchased

 

Important Note

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Minor colour or design variations may occur due to screen settings and photography lighting. If the product colour appears slightly different from what you saw online, you may still request an exchange as per our exchange policy.

 

Additional Information

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1. We are not responsible for lost or damaged return packages sent without prior approval.
2. Nauvab reserves the right to reject requests that do not meet the eligibility criteria after inspection.

 

If you have any further questions about our Return & Exchange Policy, please contact us:

• Email: care@nauvab.in
• Phone: +91 9220434122
• Address: Shop 56-A, Shahpurjat, New Delhi 110049

Thank you for shopping with Nauvab . We appreciate your business and are committed to providing you with the best customer service.