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Return and Refund Policy

Return and Refund Policy for Nauvab - Indian-European Style Ethnic Shoes

Effective Date: [Date]

Welcome to Nauvab ("we," "us," or "our"). This Return and Refund Policy outlines the terms and conditions for returning and requesting refunds for products purchased from our website. By making a purchase from us, you acknowledge and agree to the terms stated in this policy.

Returns and Exchanges
a. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange within [X] days from the date of delivery.

b. To initiate a return or exchange, please contact our customer service team at [contact email or phone number]. We will provide you with instructions on how to proceed.

c. Returned items must be in their original condition, unworn, and with all tags and packaging intact. We reserve the right to refuse a return if the product does not meet these criteria.

d. Please note that customized or personalized items may not be eligible for return unless they are defective or damaged.

Refund Process
a. Once we receive and inspect the returned item, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase.

b. Refund processing times may vary depending on your payment provider and financial institution. It may take an additional [X] business days for the refund to reflect in your account.

Return Shipping Costs
a. If the return is due to a product defect, damage during shipping, or an error on our part, we will cover the return shipping costs.

b. For returns that are not related to defects or errors, you are responsible for the return shipping costs.

Non-Refundable Items
a. Certain items may not be eligible for a refund, including:

Gift cards or e-gift cards
Customized or personalized items (unless defective or damaged)
Items returned after the specified return period
Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us within [X] days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

b. We may require photo documentation of the damaged or defective item for verification purposes.

a. If you wish to cancel your order before it is shipped, please contact us as soon as possible. If the order has not yet been processed for shipment, we will cancel the order and issue a full refund.

Contact Us
If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please contact us at [contact email or phone number].

By making a purchase from us, you agree to the terms outlined in this Return and Refund Policy.

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